Privacy Policy

This Privacy Policy explains how DearSoulmate: Where Are You (“Company”, “we”, “our”, or “us”) collects, uses, stores, and protects information when you use ChatQuicky.com (“Website”, “Service”, or “Platform”). By accessing or using ChatQuicky.com, you agree to the practices described here.

1. Information We Collect

We collect minimal data necessary to operate our random chat platform safely. This includes:

Email address – required for registration, login, account recovery, and essential notifications.
Username – used to identify you during chats (not linked to your real identity).
Gender – used only for matching preferences.
Secret Code – used for secure password reset.
Guest username – stored temporarily for 24 hours.
Interests – optional and used for match improvement.
Usage data – IP address, device/browser type, pages visited, login times, and session data.
Daily visit records – logged once per day for performance and analytics.
Referral code usage – stored to prevent misuse of referral rewards.

We do not collect phone numbers, addresses, government IDs, payment card details, or real-world identity information.

2. Information Collected During Chats

We collect text messages and audio messages only for real-time chat and safety moderation.
Messages are not used for advertising personalization.
Chats may be monitored automatically to detect harmful or abusive behavior.
We do NOT store conversations permanently unless necessary for security or legal compliance.

3. Guest Users

Guest usernames remain locked for 24 hours to prevent impersonation.
Each guest session is tracked for 24 hours for security and misuse prevention.
Guest users remain anonymous and can convert to a full account anytime.

4. How We Use Your Information

To create and maintain your account.
To provide random chat matching based on gender and optional interests.
To detect and prevent fraud, spam, misuse, or harmful activities.
To improve user safety and matching quality.
To send important updates, service emails, and subscription information.
To ensure proper billing and payment processing.

5. Moderation, Abuse, and Security

We monitor for harmful behavior such as harassment, sexual content, threats, and spam.
Users may report others; repeated reports may result in temporary or permanent bans.
For security, we may block abusive users using:

Account ID
IP address
Device fingerprint
Guest token

Banned or abusive users may be prevented from creating new accounts.

5A. Content Moderation & Objectionable Content Handling

ChatQuicky actively moderates user-generated content to maintain a safe and respectful environment. We use a combination of automated systems and manual human review to detect, review, and act on objectionable or abusive content.

Users may report inappropriate behavior or content directly within the app. Reported content is reviewed by our moderation team, and appropriate action is taken within 24 hours, including:

Immediate removal of reported messages or content
Temporary suspension or permanent banning of abusive users
Blocking future access using account, device, or network identifiers

Content that violates our Terms of Service, Zero Tolerance Policy, or applicable laws is removed promptly, and offending users are ejected from the platform.

6. Payments and Subscription Information

All payments are securely processed through Stripe. We do not collect or store your card numbers, CVV, bank details, or UPI information.

Stripe processes your payment information under their own privacy and security policies.

7. Cookies, Tracking & Analytics

We use cookies for session management, security, and remembering preferences.
We use local storage for guest login tokens and device identification.
We use Google Analytics and Google Ads for anonymous usage statistics and ad performance.
Cookies can be disabled, but some site features may not work.

8. Data Sharing

We do not sell your data. We only share minimal data with:

Google Ads & Analytics – for improving performance and safety.
Stripe – for processing payments.
Legal authorities – only when required by law or to prevent harm.

9. Data Retention

Daily login records are stored for a limited duration.
Guest login records expire automatically after 24 hours.
Chat messages are not stored permanently unless needed for moderation.
Deleted accounts are removed permanently within a reasonable time.

10. Your Rights

You may request access to or deletion of your account data.
You may unsubscribe from promotional emails.
For data deletion, email privacy@chatquicky.com.

11. Security Measures

We use SSL encryption for secure data transfer.
Data is stored on secure servers with restricted access.
No online system is fully secure, but we apply industry best practices.

12. Third-Party Links

ChatQuicky.com may include links to external sites (ads or payment pages). We are not responsible for their policies or practices.

13. Children’s Privacy

The Service is intended for users aged 18 and above. We do not knowingly collect data from minors. Accounts created by users under 18 will be deleted immediately.

14. Updates to This Policy

We may update this Privacy Policy from time to time. Continued use indicates acceptance of the updated terms.

15. Contact Information

For privacy questions, support, or complaints, contact:
Email: privacy@chatquicky.com / support@chatquicky.com
Website: www.chatquicky.com
Company: DearSoulmate: Where Are You